I contacted DMS on a Friday night during the Covid 19 crisis after having issues with the local internet provider. I had tried to contact the carrier by myself but with no resolve to the issue. DMS jumped into action and contacted the carrier on our behalf. After an hour of back and forth, it had been discovered the carrier had issues on the back end routing IPs which was causing our service to fail. This outage was bigger in scale then we had realized and affected other companies in our area. Understanding our company needs as a medical facility and how important it was to keep us operational Stacey suggested we go with a wireless or 4G solution which could be put in place the next day. Sure enough, the next day we set up the wireless equipment and were on line within minutes. We were so happy to be back in service but learned a big lesson. We should always be prepared for the unknown and disaster recovery is very important.
We are so grateful for the knowledge and quick thinking by DMS and cannot thank them enough! They are a great company to have in our corner! – Brian F Paratus Technologies- Brian F
“DMS has been a trusted advisor for Freshpet for over 12 years providing us with many of our voice and data services. As we continue to grow DMS is at the forefront of new technology and keeps us abreast of industry changes. We are glad to have DMS as an extension of our IT Staff. They have relationships with many providers and are able to make recommendations that suit our ever-changing needs. We would highly recommend DMS.” – Kelvin O., Director of Information Technology- Kelvin O.
“DMS fully understands the importance of communication solutions available to our business. They managed the entire process of changing vendors and implementing new services while protecting us from any downtime. DMS is always available if we need them. As we grow and add new services and capabilities DMS is here as our Telecom partner to help us keep our competitive edge.” – Tim R., President- Tim R.
“I have had the pleasure of working with DMS on a very crucial internet connection order. They were professional, courteous and their customer support stands out over the rest. Our order went through as promised and we were kept up to date every step of the way. We could not have done it without them.” – Sandy L., Owner- Sandy L.
“DMS worked with us to understand our business and designed a flexible solution to meet our ever-changing data and voice requirements. Most importantly it’s a solution that will scale to meet our future growth needs. DMS managed to complete the process from start to finish coordinating every aspect of the process and making the switchover of vendors transparent to us. I highly recommend DMS as a resource to consider for your communication requirements.” – Robert J., CFO- Robert J